For now we have strict no refund policy.

To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In case of damaged/defective product received a unboxing video(uncut/unedited) is required, without video refund request will not be accepted. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@plorscrunchies.com or WhatsApp us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@plorscrunchies.com or WhatsApp us.

Damages and issues

Please inspect your order upon reception and contact us immediately write to us with your order number and name, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We shall ship the merchandise you requested for, as soon as we receive our wrongly sent merchandise in its original form and packaging so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We have strict no refund policy.

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